faqs

You can track your order here. If the status shows "open", your order has not shipped yet and will ship within the next 24 hours — you'll receive tracking details via SMS and email.

If you ordered two products, and only received one, it's most likely that it is being delivered in an another shipment, please log in to your account and you will be able to see the tracking details of your other shipment or check your email to find the same.

Reviews take 3-4 hours to be live on the website, you will receive an automatic order confirmation email for your samples, which you can check in your orders section as well.

To cancel your order mail us to care@perfumenetwork.in or cancel your order from the order confirmation page. Once the order is shipped we won't be able to cancel your order.

To change your address or contact info mail us to care@perfumenetwork.in or change it from your order confirmation page. Once the order is shipped we won't be able to alter your order.

Any amount deducted will be refunded to you in 24-48 hours, if no order is placed.

Refunds typically take 3–5 working days to reflect in your original payment method. If it's been longer, please contact us with your order number and refund confirmation so we can assist you promptly.

You can reach out to Bluedart here and Delhivery here.